Terms & Conditions

These Terms govern your relationship with the operator of the online gambling services offered via the website https://crownplaywin-au.com (the "Site") and your use of all games, products and services made available under the brand "Crown Play", as reviewed on Crown Play. By creating an account, accessing, or using the Site, you agree to be bound by these Terms. These Terms are effective as of 1 January 2026 and replace any previous version published on the Site.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator means Rabidi N.V., a public limited company (N.V.) incorporated under the laws of Curaçao, having its registered and legal address at Scharlooweg 39, Willemstad, Curaçao, acting for itself and/or through its subsidiary Adonio N.V., and operating the Site under a Curaçao online gambling sub-licence 8048/JAZ issued by Antillephone N.V.
• Site means the website located at https://crownplaywin-au.com, including all subdomains, mobile versions, and related services operated under the Crown Play brand.
• Brand or Crown Play means the online casino brand operated on the Site and referenced by Crown Play strictly in connection with crownplaywin-au.com and not with any other "Crown" brand or Crown Resorts Ltd.
• User or Player means any natural person who accesses the Site, creates an account, or uses any gambling services or related features provided by the Operator.
• Account means a personal, non-transferable user account opened by a Player on the Site for the purpose of accessing and using the gambling services.
• Services means all online casino games, sports betting (if available), promotional offers, payment processing, and any other functionalities made available on or through the Site.
• Bet or Wager means any stake of money or monetary equivalent placed by a Player on the outcome of a game or event offered on the Site.
• Real Money Balance means the portion of funds in your Account that consists of deposits, returned stakes, cash winnings and other non-bonus funds that are immediately withdrawable subject to these Terms and any applicable limits.
• Bonus means any promotional value credited to your Account, including bonus money, free spins, free bets, cashback, tournament prizes or other incentives, which may be subject to specific conditions, including wagering requirements.
• Bonus Balance means that part of the Account balance which consists of Bonuses and associated winnings that have not yet met the conditions for conversion into Real Money Balance.
• Wagering Requirements means the total amount a Player must stake using a Bonus (and sometimes the associated deposit) before the Bonus and/or winnings can be converted to Real Money Balance or withdrawn.
• KYC (Know Your Customer) means the identity verification processes implemented by the Operator, which may include collecting and verifying personal documents and information to comply with legal and anti-fraud obligations.
• Restricted Jurisdiction means any country, state or territory from which the Operator, at its sole discretion, decides not to accept Players or bets, whether for legal, commercial, or risk reasons.
• Australian Player means a Player who is physically located in Australia and/or is an Australian resident while using the Site. Australian Players acknowledge that the Operator is an offshore provider licensed in Curaçao and is not regulated by Australian authorities such as ACMA.

Account Registration

Eligibility and Age Requirements

• Minimum age: You must be at least 18 years old, or the legal age for gambling in your country of residence (whichever is higher), to open an Account and use the Services. By registering, you warrant that you meet this requirement.
• Location: You may only use the Services where online gambling is lawful and not prohibited to you personally. It is your responsibility to ensure that accessing offshore gambling services from Australia or any other jurisdiction is lawful for you.
• Single account rule: You may only open and maintain one Account on the Site. Multiple or duplicate Accounts may be closed, and Bonuses and winnings may be forfeited.

Registration Process

• Account creation: To create an Account, you must complete the online registration form, providing at least:
  • full legal name;
  • date of birth;
  • country and address of residence;
  • valid email address and phone number (if requested);
  • chosen username and password.
• Email verification: The Operator may require you to verify your email address and/or phone number by following the instructions sent to you. Failure to complete verification may result in limited functionality or suspension of the Account.
• Truthfulness of information: You agree to provide accurate, complete and up-to-date information and to update such information promptly whenever it changes.

KYC and Verification

• Identity checks: At any time, and especially before processing withdrawals, the Operator may request KYC documents, including but not limited to:
  • valid government-issued photo ID (passport, driver's licence, national ID);
  • proof of address (utility bill, bank statement, or similar, not older than 3 months);
  • proof of payment method ownership (masked card copy, bank statement, e-wallet screenshot, or crypto wallet evidence).
• Enhanced due diligence: For higher-risk or higher-value transactions, the Operator may apply enhanced due diligence, request additional information regarding source of funds or wealth, and may set temporary limits until checks are completed.
• Refusal or failure to provide documents: If you do not provide requested documents or information, or if documents are unclear or suspected to be forged, the Operator may suspend or close your Account, void Bonuses, and withhold withdrawals until identity is satisfactorily verified.

User Obligations and Security

• Confidentiality of credentials: You are responsible for keeping your login details (username, password, any two-factor authentication) confidential and secure. Any action taken through your Account will be deemed to have been undertaken by you.
• Unauthorised access: If you suspect that a third party has gained unauthorised access to your Account, you must immediately:
  • change your password; and
  • notify customer support at [email protected].
• Prohibited Account use: You may not:
  • allow any other person to use your Account;
  • use another person's Account;
  • act on behalf of or as an agent for another person;
  • use the Site for any unlawful, fraudulent, or unauthorised purpose.

Regional Compliance Note: Australian Players acknowledge that their relationship is exclusively with the offshore Operator licensed in Curaçao, and that they are not protected by Australian gambling regulation or complaint mechanisms.

Betting & Gameplay Rules

General Rules for Placing Bets

• Accepted currencies: The Site may offer play in AUD and other currencies. If your Account currency is AUD, any currency conversions will be made at rates determined by the Operator or its payment providers.
• Minimum and maximum stakes: Each game or bet type has its own minimum and maximum stake limits set by the Operator or game provider. These may be changed at any time without prior notice, but changes will not affect bets already placed.
• Bet placement: A bet is considered accepted and valid only when it has been registered by the Operator's servers and appears in your betting or game history. If there is a disagreement between your screen display and the Operator's records, the Operator's records shall prevail.
• Availability of games: The Operator may, at its discretion, add, modify, suspend, or remove games or categories of games, including live casino and tournaments, without liability for any unplaced or future bets.

Game Rules and Priority

• Game-specific rules: Each game, including slots, table games, live dealer games, and any sports or virtual betting, is governed by its own rules as displayed within the game interface ("Game Rules"). In case of conflict between these Terms and the Game Rules, the Game Rules generally prevail for that particular game, except where they contradict mandatory provisions of these Terms.
• Random Number Generator (RNG): For non-live games, outcomes are determined by an RNG, which the Operator endeavours to ensure is properly tested and certified by third-party laboratories, if applicable. You accept that the RNG results are final and binding.

Bet Cancellation and Modification

• Irrevocability: Once a bet is confirmed and registered by the system, it cannot be cancelled or modified by the Player.
• Operator-initiated cancellation: The Operator may cancel or void bets in whole or in part where:
  • a technical error or malfunction of hardware, software, RNG, or connectivity affected the outcome or recording of the bet;
  • bets were placed after the outcome was known or after a game market should have been closed;
  • there is evidence or reasonable suspicion of fraud, collusion, or abuse;
  • the bet clearly resulted from an obvious error (e.g., manifestly incorrect odds or pay-tables).
• Refunds of cancelled bets: In cases of void or cancelled bets not attributable to Player misconduct, the usual remedy is to return the stake to the Player's Real Money Balance without additional compensation.

Live Casino & Chat Conduct

• Respectful behaviour: In live casino games and chat features you must:
  • communicate politely and respectfully with dealers, staff, and other Players;
  • refrain from insults, harassment, threats, discrimination, or hate speech;
  • not promote other websites, products, or services.
• Prohibited conduct: You must not:
  • use obscene, sexually explicit, racist, or otherwise offensive language;
  • attempt to collude with other Players or dealers;
  • spam or flood the chat;
  • share personal or financial information of yourself or others.
• Enforcement: The Operator may mute or restrict chat, remove access to specific games, or suspend/terminate Accounts in response to breaches of conduct rules. Such measures may be applied without prior warning where behaviour is serious.

Regional Compliance Note: Australian Players acknowledge that live dealer streams and chats originate from jurisdictions outside Australia and are governed by the Operator's offshore licence conditions, not by Australian broadcasting or gambling rules.

Bonus Terms

General Bonus Conditions

• Promotional nature: Bonuses, including welcome offers, reload bonuses, free spins, loyalty rewards, and tournament prizes, are promotional and may be granted, modified, or withdrawn at the Operator's discretion.
• Individual offer terms: Each promotion is governed by specific terms and conditions ("Bonus Terms") displayed on the relevant promotion page. In case of contradiction, the individual Bonus Terms prevail over this general Bonus Terms section.
• Eligibility: Certain Bonuses may be restricted by country, currency, payment method, or Player segment (e.g., new customers, VIP levels). The Operator may exclude Australian Players from specific promotions for regulatory or risk reasons.

Activation and Wagering Requirements

• Activation: A Bonus may require:
  • entering a bonus code during deposit;
  • opting in via the promotion page; or
  • making a qualifying deposit or bet within a specified timeframe.
• Wagering multiples: Unless otherwise stated, deposit-based casino Bonuses typically carry wagering requirements (e.g., 30x - 40x the Bonus amount or Bonus plus deposit). Details and examples are provided per promotion.
• Time limits: Bonuses and free spins are commonly subject to time limits (for example, 7 - 30 days) from the moment of crediting or activation. If the wagering requirement is not met within the stated period, the Bonus and associated winnings may be forfeited.
• Maximum bet with Bonus: When wagering a Bonus, there may be a maximum allowed bet per spin or game round (for example, AUD 5 or another amount described in the Bonus Terms). Placing higher bets can result in confiscation of the Bonus and associated winnings.

Restricted Games and Actions

• Game weighting: Not all games contribute equally to wagering requirements. Typically:
  • most video slots: 100% contribution;
  • table games and live casino: lower or 0% contribution;
  • certain games: entirely excluded from Bonus play.
  The actual contribution percentages are stated in the Bonus Terms or general bonus policy on the Site.
• Prohibited strategies: You agree not to use betting strategies that are specifically designed to meet wagering requirements with minimal risk (e.g., low-risk betting on roulette, opposite betting, hedging across games or accounts). The Operator may deem such play abusive and void Bonuses and winnings.
• Bonus abuse: Examples of abuse include, without limitation:
  • opening multiple Accounts to claim the same Bonus multiple times;
  • using VPNs or proxy services to misrepresent location or identity;
  • colluding with other Players to trigger promotion benefits;
  • delaying game rounds (e.g., in bonus features) to a later time when there is no Bonus.

Combining Promotions and Bonus Cancellation

• Non-stacking rule: Unless explicitly allowed, only one active Bonus (including free spins and cashback) can be in play at a time. Activating a new Bonus may result in automatic cancellation of the previous active Bonus and its associated wagering progress.
• Player-initiated cancellation: You may be allowed to cancel an active Bonus via your Account interface or by contacting support. Upon cancellation, any remaining Bonus funds and Bonus-derived winnings are usually forfeited, while any remaining Real Money Balance is retained.
• Operator rights: The Operator reserves the right to refuse, revoke, or withdraw any Bonus if:
  • terms have been breached or abused;
  • technical or operational issues have affected the promotion;
  • it is necessary to comply with changes in laws or regulatory requirements, including those impacting Australian Players.

Regional Compliance Note: Australian Players understand that Bonus offers are provided by an offshore Operator and are not subject to Australian consumer gambling promotion rules; however, the Operator will endeavour to act fairly and transparently.

Payments & Withdrawals

Deposit Methods and Conditions

• Payment methods: The Site may support deposits via:
  • bank cards (e.g., Visa, Mastercard);
  • e-wallets and payment services;
  • prepaid vouchers, bank transfers;
  • selected cryptocurrencies (where offered).
  Availability depends on your country, currency, and Operator policies.
• Ownership of payment instruments: You may only use payment methods registered in your own name. The Operator may request proof of ownership and decline deposits from third-party accounts.
• Deposit limits: The Operator may set minimum and maximum deposit amounts per transaction, day, or month. These are displayed in the cashier section and may vary by method.
• Fees: The Operator generally aims not to charge deposit fees, but reserves the right to do so. Any fees imposed by your bank, payment provider, or crypto network are your responsibility.

Withdrawals, Limits and Processing Times

• Withdrawal methods: Where possible, withdrawals should be made using the same method used for deposit ("closed-loop policy"). If this is not technically feasible, the Operator may offer alternative methods at its discretion.
• Verification requirement: The Operator may require completion of KYC verification before processing withdrawals. Failure to provide required documents may result in cancellation or delay of withdrawals.
• Limits: Standard withdrawal limits for this Operator group typically include approximate caps of:
  • around AUD 750 per day; and
  • around AUD 10,500 per month for new Players,
  with higher limits potentially available for VIP Players. Actual limits, including per-transaction limits, are specified in the cashier, your Account, or current Terms on the Site and may be updated periodically.
• Processing times: The Operator endeavours to review withdrawal requests within a reasonable timeframe, typically within 72 hours after all required verification checks are completed. Actual receipt of funds depends on the payment provider and may take longer, particularly for bank cards and international transfers.
• Pending period and reversal: Withdrawals may remain in "pending" status for a certain period, during which the Operator may conduct security checks. Some jurisdictions or methods may not allow Players to reverse pending withdrawals.

Refunds, Chargebacks and Bonus-Related Adjustments

• Refund policy: Bets and completed game rounds are generally final and non-refundable. Refunds may be granted only in exceptional circumstances (e.g., technical errors) and are at the sole discretion of the Operator.
• Technical failures: If a game is interrupted due to a technical failure of the Operator's or provider's systems, the Operator will:
  • restore the game state to the last known valid state, if possible; or
  • refund the stake to your Real Money Balance if restoration is not possible.
  In either case, no additional compensation is provided for consequential damages (such as lost opportunity).
• Chargebacks: You agree not to request chargebacks, payment reversals, or similar disputes without valid legal grounds. If a chargeback is initiated:
  • the Operator may suspend or close your Account;
  • any winnings or Bonuses associated with disputed deposits may be voided;
  • the Operator may seek to recover chargeback amounts, costs, and damages.
• Bonus funds and withdrawals: Where your balance includes both Real Money and Bonus funds, the Operator may apply specific rules for the order of use of funds and eligibility of withdrawals. Typically, Real Money is used first, then Bonus funds. Withdrawals may trigger removal of non-wagered Bonuses, as described in the applicable Bonus Terms.

Regional Compliance Note: Australian Players acknowledge that payments are processed by an offshore Operator and/or its payment agents, and that Australian banking and consumer protection frameworks may not apply.

Limitation of Liability

Operator's Obligations

• Provision of Services: The Operator will use reasonable skill and care to:
  • provide access to the Site and Services in a consistent manner;
  • ensure that game outcomes are generated fairly by certified systems (RNG or equivalent);
  • maintain accurate records of transactions, bets, and Account balances.
• Integrity of systems: The Operator will implement reasonable technical and organisational measures to protect your data and funds against unauthorised access and technical incidents, in line with its offshore regulatory obligations.

Exclusions of Liability

• Technical and network issues: To the fullest extent permitted by applicable law, the Operator is not liable for:
  • interruption, delay, or unavailability of the Site due to maintenance, system updates, or technical failures;
  • internet or network outages, latency, or failures attributable to third parties (ISPs, telecom operators, cloud providers);
  • hardware or software failures on your devices, including incompatibility with the Site or games.
• Indirect losses: The Operator is not liable for:
  • loss of profits, winnings not realised, business, revenue, or opportunities;
  • indirect, consequential, incidental, or punitive damages; and
  • loss of data arising from use of the Site or Services.
• User fault and breach: The Operator is not liable for any loss or damage resulting from:
  • your breach of these Terms or of applicable law;
  • use of your Account by an unauthorised third party due to your negligence in safeguarding credentials;
  • use of VPNs, proxies, or other masking technologies contrary to these Terms or local laws.

Limitation of Maximum Compensation

• Cap on liability: Subject to any non-excludable statutory rights under applicable law, the maximum aggregate liability of the Operator to you for any single incident or series of related incidents shall not exceed:
  • the amount of the relevant bet or wager in dispute; or
  • where no specific bet is identified, the lower of:
    • your net deposits to the Account during the preceding 90 days; and
    • AUD 5,000 (or equivalent in your Account currency).
• Non-excludable rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by applicable law in Curaçao or other mandatory law, such as liability for fraud committed by the Operator.

Regional Compliance Note: Australian Players understand that their legal remedies arise under the laws and courts of Curaçao (subject to the jurisdiction clause below) and not under Australian consumer or gambling statutes.

Intellectual Property Rights

Ownership of Content and Software

• Protected materials: All content on the Site, including but not limited to text, graphics, logos, icons, images, audio and video clips, software, code, game titles, and user interfaces, is owned by the Operator, its group companies, or its licensors and is protected by copyright, trade mark, and other intellectual property laws.
• Brand clarification: The Crown Play brand operated on crownplaywin-au.com, as referenced by Crown Play, is not affiliated with or endorsed by Crown Resorts Ltd or any of its casinos (such as Crown Melbourne, Crown Perth, or Crown Sydney).

Licence to Use the Site

• Limited licence: Subject to your compliance with these Terms, the Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Site and Services for private, non-commercial entertainment purposes only.
• Restrictions: You may not, without prior written consent of the Operator:
  • copy, reproduce, distribute, modify, adapt, translate, or create derivative works from the Site or its content;
  • reverse engineer, decompile, disassemble, or otherwise attempt to access source code, except where explicitly permitted by law and only after providing prior written notice to the Operator;
  • rent, lease, sublicense, or otherwise make the Services or any part of the Site available to third parties.

Infringement

• Notification: If you believe that any content on the Site infringes your intellectual property rights, you should notify the Operator with:
  • your contact details;
  • a description of the allegedly infringing material and its location on the Site;
  • evidence of your rights and a clear statement of your claim.
• Enforcement: The Operator reserves all rights to take appropriate measures against any unauthorised use of its intellectual property, including civil and criminal proceedings where applicable.

Privacy & Data Protection

• Privacy Policy: The collection, use, storage, and sharing of your personal data in connection with your use of the Site and Services are governed by the Operator's Privacy Policy, as published and updated from time to time on the Site.
• Acceptance: By creating an Account and using the Services, you confirm that you have read and understood the Privacy Policy and consent to the processing of your personal data in accordance with it.
• Offshore processing: You acknowledge that your data may be processed in Curaçao and other jurisdictions where the Operator or its service providers are located, which may not provide the same level of data protection as your home country, including Australia.

Regional Compliance Note: Australian Players acknowledge that their personal data is processed under the laws of Curaçao and any other relevant offshore jurisdictions, not under the Australian Privacy Principles, except where explicitly and mandatorily applicable.

Changes to Terms

Right to Amend

• Updates: The Operator may modify, amend, or replace these Terms at any time, for example to reflect:
  • changes in laws or regulatory requirements (including Curaçao reforms and offshore rules relevant to Australian Players);
  • changes to the Services, payment options, or Bonus structures;
  • security improvements or technical updates.

Notification Procedure

• Methods of notice: Material changes to these Terms will generally be communicated by one or more of the following:
  • posting the updated Terms on the Site with a revised "effective date";
  • displaying a banner or pop-up notice upon login;
  • sending an email to the address registered in your Account.
• Review obligation: It is your responsibility to regularly review the Terms and any notifications. Continued use of the Site after the effective date of the updated Terms constitutes your acceptance of those changes.

Option to Discontinue Use

• Disagreement with changes: If you do not agree with any updated Terms, you must:
  • stop using the Site and Services; and
  • contact customer support to close your Account and request withdrawal of any eligible Real Money Balance, subject to these Terms and applicable limits.
• Transitional arrangements: Where required by law or deemed appropriate by the Operator, certain changes may apply only prospectively or with transitional periods, which will be described in the relevant notice.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for action: The Operator may suspend, restrict, or terminate your Account, and/or void bets and Bonuses, in whole or in part, where it reasonably suspects or determines that:
  • you have breached these Terms or Game Rules;
  • you have provided false, inaccurate, or misleading information;
  • you are under the legal age for gambling or otherwise ineligible;
  • you are located in a Restricted Jurisdiction or using VPNs to bypass geographic controls;
  • fraud, money laundering, terrorist financing, collusion, chargebacks, or other illegal activity is involved;
  • you have engaged in Bonus abuse or unfair betting strategies.
• Immediate measures: In urgent cases, the Operator may suspend the Account with immediate effect while investigations are carried out, without prior notice.

Player-Initiated Closure

• Voluntary closure: You may request to close your Account at any time by contacting customer support or using available tools on the Site. The Operator may ask for confirmation and reasons for closure for compliance and improvement purposes.
• Remaining funds: Upon closure, any remaining Real Money Balance, after deduction of any fees or chargebacks and subject to verification, will be paid out to you via an available payment method, provided that:
  • all KYC checks are completed; and
  • no investigation or regulatory restriction is pending.

Consequences of Termination

• Effect on Bonuses: On termination of your Account, any active Bonuses and associated pending Bonus winnings that have not met the applicable conditions will ordinarily be forfeited.
• Access to information: The Operator may retain records relating to your Account and transactions as required by law and for legitimate business purposes, even after closure.
• Re-activation: Re-opening a closed, self-excluded, or terminated Account is at the sole discretion of the Operator and may be prohibited in certain cases (e.g., regulatory reasons or serious breaches).

Regional Compliance Note: Australian Players acknowledge that self-exclusion and closure processes are governed by the Operator's offshore policies and are not integrated into any Australian national self-exclusion registers.

Governing Law & Jurisdiction

Applicable Law

• Governing law: These Terms, your use of the Site and Services, and any disputes arising out of or relating to them are governed by the laws of Curaçao, without giving effect to any conflict of laws principles.
• Mandatory consumer rights: Where mandatory consumer or gambling laws of another jurisdiction (including Australia) apply to you and cannot be contracted out of, these Terms shall be interpreted in light of those mandatory provisions, but without extending them beyond what is legally required.

Dispute Resolution

• Internal complaint procedure: If you have a complaint, you should first contact customer support at [email protected], providing:
  • your full name and Account username;
  • a clear description of the facts and your claim;
  • relevant dates, game titles, and transaction IDs.
  The Operator will endeavour to respond within a reasonable time, generally within 14 - 28 days.
• Escalation: If your complaint is not resolved to your satisfaction through the internal process, you may request that the matter be escalated to a higher level of management within the Operator's organisation. Details of any external dispute resolution mechanism, if available under the Curaçao licence, may be provided upon request.

Jurisdiction

• Court jurisdiction: Subject to any applicable mandatory arbitration or alternative dispute mechanisms, you agree that any legal proceedings arising out of or relating to these Terms or the Services shall be brought exclusively before the competent courts of Curaçao.
• Waiver of other forums: To the extent permitted by law, you waive any objection to the courts of Curaçao on grounds of improper venue or inconvenient forum.

Regional Compliance Note: Australian Players acknowledge that disputes will generally not be heard in Australian courts or by Australian gambling regulators, and that their primary recourse is under Curaçao law and authorities.

Contact Information

If you have any questions, complaints or requests related to these Terms or the Services, you may contact the Operator using the following details:

• Website (official): https://crownplaywin-au.com
• Customer Support Email: [email protected]
• General Information Email: [email protected]
• Telephone: not specified (any future phone numbers will be published on the Site and shall form part of these Terms when used for support or legal contact).
• Registered & Legal Address of Licence Holder (Rabidi N.V.):
  • Scharlooweg 39, Willemstad, Curaçao
  • Legal entity type: N.V. (public limited company under Curaçao law)
  • Online gambling sub-licence: 8048/JAZ (Antillephone N.V., status to be checked via validator link in the Site footer as Curaçao regulations may change).

All communications with the Operator may be recorded and stored for compliance, quality assurance and dispute resolution purposes, in accordance with the Privacy Policy.